Whether you live in Akumal or are visiting the Riviera Maya, it is a good idea to keep important emergency numbers within easy reach.
For an immediate emergency in Mexico, call 911.
For a medical emergency in Akumal, you can also contact the local Akumal ambulance service directly.
Emergency Numbers to Save
911 Emergency Services
Police, ambulance or fire: 911
Mexico uses 911 as its national emergency number. Call if someone is in immediate danger or requires urgent police, medical or fire assistance.
Akumal Ambulance
Akumal Emergency Ambulance:
+52 984 318 8632
For a medical emergency in Akumal, this is the local ambulance number recommended as the first direct ambulance contact by Vecinos de Akumal Norte.
The Akumal Emergency Medical Services Program provides local ambulance coverage to help reduce response times within the community.
Medical Care and Hospitals
Akumal Medical Center
Dr. Nestor Mendoza
+52 984 138 6565
CostaMed Tulum
+52 984 124 0830
CostaMed Tulum provides 24-hour hospital services and may be a convenient hospital option depending on your location and the nature of the emergency.
CostaMed Playa del Carmen
+52 984 803 7777
24-hour medical and hospital services in Playa del Carmen.
Additional Playa del Carmen Hospitals
Amerimed Playa del Carmen
+52 984 206 5450
Hospital Joya Playa del Carmen
+52 984 206 3260
Additional Ambulance Services
If the Akumal ambulance cannot be reached, additional services listed for the Tulum area include:
Servicio Privado de Emergencias
+52 984 124 0830
Ambulancias Salud & Vida
+52 984 269 7799
Cruz Roja / Red Cross Tulum
+52 984 802 5521
For a life-threatening emergency, do not delay calling 911.
Police, Fire and Civil Protection
Tulum Municipal Police
Policía Municipal de Tulum
+52 984 871 2055
Tulum Fire Department
Bomberos de Tulum
+52 984 871 3732
Civil Protection
Protección Civil Tulum
+52 984 871 2688
Protección Civil coordinates emergency preparedness and response for situations including storms, hurricanes, fires and other civil emergencies.
National Guard – Akumal Norte
+52 984 214 1853
Vecinos de Akumal Norte lists the National Guard as a local contact for assistance involving accidents, fights, robberies, deaths or suspicious persons.
Pharmacies and Basic Medical Needs
Akumal Pharmacy
Akumal Pueblo
+52 984 138 6565
+52 984 806 4616
Farmacia Abastmed
Akumal Pueblo
+52 984 216 0331
Emergency 911 Pharmacy
Near the OXXO
+52 984 873 5550
Chopo Laboratory
Puerto Aventuras
800 002 4676
Walk-in laboratory services are available.
Roadside Emergency Assistance
Ángeles Verdes
Dial 078 from a Mexican phone
Ángeles Verdes is Mexico’s government-operated roadside assistance service for travelers. Services include roadside mechanical assistance, travel information and help coordinating assistance while traveling on Mexico’s federal highways.
AED Defibrillators in Akumal
Automated External Defibrillators, or AEDs, have been installed at several locations in Akumal as part of the community’s Emergency Medical Services Program.
Current locations listed by Vecinos de Akumal Norte include:
- Parque Tsuuk
- Las Casitas Akumal
- Hotel Akumal Caribe reception
- La Pluma security booth
- Akumal ambulance units
- La Sirena Condominiums
In a cardiac emergency, call 911 and the Akumal ambulance immediately and follow instructions from emergency personnel.
Consular Assistance for Visitors
U.S. Citizens
U.S. Citizen Services in Mexico:
From Mexico: 999 316 7168
From the United States: 1 844 528 6611
Canadian Citizens
Consular Agency of Canada in Cancún:
+52 55 5724 9795
Consular assistance can help travelers with serious emergencies involving passports, hospitalization, arrests or other situations requiring assistance from their home country’s government.
Before You Need These Numbers
Save the Akumal ambulance number and 911 in your phone when you arrive, and make sure everyone in your group knows the name and location of your hotel, condominium or vacation rental.
If you are staying at a rental property, hotel or condominium, contact the property’s local manager or front desk as soon as practical during an emergency. Local teams can often help emergency responders identify the property and access it more quickly.
Emergency: 911
Akumal Ambulance: +52 984 318 8632
Important Note
Emergency telephone numbers and services can change. AkumalMX provides this directory as a community resource and recommends confirming non-emergency contact information when possible.
Information compiled from local emergency resources provided by Vecinos de Akumal Norte, the Municipality of Tulum and individual service providers.